24/7 Monitoring

Our experienced Network Operations and Control Center (NOCC) engineers (Gurus) provide 24 x 7 x 365 response technical support and monitoring services for many network types. 24/7 Technical Support and Monitoring Services provided for:
  • Fiber Optic networks
  • SONET/SDH – Cisco 15454/15327/15600 (Cerent) networks
  • Cisco 15454 refurbished / out of warranty equipment and networks
  • WDM, DWDM, CWDM, Couplers, EDFA, PON equipment (various manufactures) networks
  • MRV Communications Inc. networks
  • LAN / WAN / IP / Ethernet networks
  • Wireless networks
Services Include:
  • 24 x 7 x 365 staffed engineers monitoring, responding to and providing technical support
  • Expert technical telephone support for problem / alarm resolution
  • Immediate response, no answering machines no queues
  • Active monitoring of network and alarms
  • Active monitoring of bit errors on network
  • SLA and QoS reports
  • Call out of on site technicians to fix problem
  • Direction of all activities to problem resolution
  • Ticket reports
  • Hourly reports during ticket
  • 24 x 7 on site technical support also available for selected cities
  • Spare card/equipment storage and replacement