Our experienced Network Operations and Control Center (NOCC) engineers (Gurus) provide 24 x 7 x 365 response technical support and monitoring services for many network types.
24/7 Technical Support and Monitoring Services provided for:
Fiber Optic networks
SONET/SDH – Cisco 15454/15327/15600 (Cerent) networks
Cisco 15454 refurbished / out of warranty equipment and networks
WDM, DWDM, CWDM, Couplers, EDFA, PON equipment (various manufactures) networks
MRV Communications Inc. networks
LAN / WAN / IP / Ethernet networks
Wireless networks
Services Include:
24 x 7 x 365 staffed engineers monitoring, responding to and providing technical support
Expert technical telephone support for problem / alarm resolution
Immediate response, no answering machines no queues
Active monitoring of network and alarms
Active monitoring of bit errors on network
SLA and QoS reports
Call out of on site technicians to fix problem
Direction of all activities to problem resolution
Ticket reports
Hourly reports during ticket
24 x 7 on site technical support also available for selected cities
Spare card/equipment storage and replacement